What is Virtual Web Hosting?
We specialize in Virtual Web Hosting which means that you can find a home for your web
site on our web servers and establish a presence on the internet. If you desire, we will
help register your own domain name which will become your unique address on the World Wide
Web.
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Do you offer dial-up internet access?
No, you will need local Internet access in order to maintain your web site and retrieve
email addressed to your site.
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How do I transfer files to my web site?
Files may be transferred to the web server via Microsoft FrontPage, File Transport
Protocol (FTP) or your site's File Manager.
CAUTION: If you
use FrontPage to publish your website to our server, then DO NOT use an FTP program to
upload, edit or delete your files in the WWW directory that are FrontPage related. This is
where your FrontPage extensions are and you will corrupt the FrontPage extensions on your
account. Should corruption occur, however, you can easily reset them through
your control panel.
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Will I have unlimited access to update my pages?
You have unlimited access via FrontPage, FTP or File Manager 24-hours a day. You
can create your web pages offline on your own computer's hard-drive and upload the files
to your website at any time.
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Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. Please contact us for
additional information.
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Can I resell space within my own account?
No, reselling of space within your account is not permitted.
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Do you accept international orders?
Yes, we host domains all over the world.
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What contract and payment terms are available?
We have four plans in our offering payable on an annual basis.
Payment for our services is processed through PayPal. Payment is due prior to
set-up.
If you are not completely satisfied with our services at any time or wish to
cancel your subscription for any reason, a full refund will be given for the hosting portion only for any
months remaining unused in your subscription. (Domain or web site design costs
excluded.)
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Do you offer technical support to customers ?
Yes. We encourage our customers to send us an email with questions or concerns about
their web site if they cannot find the information from our website's
Support page.
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How do I place an order?
To place an order: Click on the "Buy Now" button for
the plan you wish to purchase on our Hosting Plans page. You will be
taken to our New Account Form. When you complete this form and hit the
submit button, you will next be taken to our order payment page. Again, we
urge you to review our Terms of Service as there are several usages which
are not permitted and we reserve the right to deny service per our TOS.
Any account found in violation will be terminated without prior notice.
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How soon will my account be set up and ready for use?
Your account will be set-up within 24 hours after
notification of payment received.
You will receive a welcome email with your login and other important information.
As soon as your account is set up, you can immediately begin uploading via your IP
address. It may take up to 24-48 hours for your domain name to probagate to our servers.
If you plan on using FrontPage to publish your pages, you can initially FTP
your pages to your site and then republish using FrontPage when the domain
points to your account.
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Are there any restrictions to the content I
can host?
Yes, there is a very specific list of items which violate our Terms of Service.
Please read our TOS before signing up.
Any account found in violation of these terms can be suspended or terminated
without prior notice.
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Is my site backed up and how often?
We do standard backups of all accounts nightly. HOWEVER, it is the client's
responsibility to do all backups of their site. If, in the unfortunate event,
something happens to your files, it is YOUR responsibility to have a local copy of your
files. We are NOT held liable in any way for any files, money, time, effort, etc.
lost due to an unfortunate event. If your files are lost, we will attempt to restore
them as a gesture of good faith, but we make no promises whatsoever about whether the
files will be brought back successfully or not. BACKUPS are the client's
responsibility.
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Can I check domain name availability?
Yes, you can Click Here
to check domain availability.
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Does your Hosting Service handle Domain Registration
?
Due to the number of hostile domain name transfers we've
experienced, we will provide you with the information you require to point
your domain to our servers. In those cases of a first time domain name
registration, we can arrange it for you upon request through GoDaddy.com.
However, as prices vary from Registrar to Registrar you may prefer to have
your own domain prior to registering with us.
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How long does it take before my domain name is active?
Once your domain name has been registered and pointed to
our servers, it usually takes about 24-48 hours before it is active. All internet
providers must update their records (DNS tables) to reflect new site locations. This is
called propagation.
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What is the fee for domain registration ?
Domain name registrations are available in a vast range of prices.
It has been our experience that almost all of our clients have their own
domain already registered.
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Can I upgrade my hosting plan later?
Yes, you may upgrade your account at the beginning of a new hosting
period. If you would like to upgrade your account, please contact
us using our contact form with your request
at least 2 weeks prior to the beginning of a new hosting period. There are no service charges applied to the upgrade; however you will
become responsible for the new higher fee associated with the upgraded plan.
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How can I change my account or billing information?
If you need to update your account or billing information, please contact
us using our contact form.
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What methods of payment can I use?
We accept credit card payments (Mastercard, Visa,
Discover, AmEx) direct payment through PayPal.
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How do I cancel my account?
You may cancel your account by
contacting us through our Contact
Form. As stated previously,
any charges for any full unused months in your Subscription will be refunded.
Refunds do not
apply however, to accounts removed due to TOS
violations.
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What about billing and over due
policies?
Billing is on an annual basis. All
amounts you see are payable once a year and cover a 12-month period.
Should you prefer to set up your payments on a subscription basis whereby
your credit card is automatically credited for the renewal, please let us
know and we will provide you with the information needed to make this
choice. If payment is not received within 7 days of the new
hosting period, the account will be temporarily suspended. We will
send you an overdue notice. If payment not received within 5 days from
the date of the overdue notice, the account will be removed from our servers
3 days later.
